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*We aim to respond to inquiries within 24 hours.
We ship to All Europe from our warehouse in Germany.
After placing your order, please allow up to 24-48 hours for us to process and prepare your order for shipping.
Germany:
Croatia, Czechia, Denmark, France, Greece, Hungary, Ireland,
Italy, Luxembourg, Malta, Netherlands, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden:
Finland, Estonia, Latvia, Lithuania:
You will receive your order within a maximum 4 working days.
Yes, You can within 14 days after receiving the order.
To start a return, email us at info@somoue.com with the subject:
Return Request – Order #[Your Order Number]
In your email, please include:
Once we receive your request, we’ll review it and provide return instructions.
Yes, for eligible returns, we can provide a prepaid return label. The cost of this label may be deducted from your refund, unless the return is due to our error.
After we receive and inspect the returned item, please allow up to 3 business days for your refund to your original payment method.
Lotos Wimpernserum Plus vegan
