brand philosophy
What is Somoue?
Somoue is a premium skincare brand dedicated to developing high-performance solutions tailored to diverse skin concerns.
Rooted in German skincare expertise, we combine advanced formulations with high-quality ingredients to target acne, aging, hyperpigmentation, and impurities, ensuring visible results and long-term skin health.
At Somoue, we believe in science-backed skincare that enhances your natural beauty, providing effective, luxurious products for a radiant and confident complexion.
Where is Somoue based?
Our headquarter is located in Germany.
What makes Somoue unique?
- German Skincare Expertise – Backed by advanced dermatological research and precision formulation.
- Targeted Solutions – Specialized products for acne, aging, hyperpigmentation, and impurities.
- Premium Ingredients – High-performance actives for visible, lasting results.
- Science Meets Luxury – Cutting-edge skincare with luxurious textures.
- Trust & Transparency – Clean, dermatologically tested formulas with no unnecessary additives.
At Somoue, we craft effective skincare solutions for healthy, radiant skin.
Is Somoue eco-friendly brand?
Yes, we pride ourselves on following eco-friendly practices, including using recycled materials and minimising waste in our packaging.
What products do we offer?
At Somoue, we specialize in high-performance skincare solutions tailored to different skin concerns. Our product range includes:
- Acne Care – Targeted treatments to reduce breakouts, unclog pores, and calm inflammation.
- Anti-Aging – Advanced formulas to smooth fine lines, boost collagen, and restore firmness.
- Hyperpigmentation – Brightening solutions to fade dark spots and even out skin tone.
- Impurities & Detox – Deep-cleansing products to purify, refresh, and balance the skin.
- Hydration & Repair – Nourishing formulas for long-lasting moisture and skin barrier protection.
Each product is dermatologically tested, formulated with premium ingredients, and designed to deliver visible, long-term results.
How often do we release items?
New products are added to our catalog quarterly, aligning with seasons to ensure our offerings are always trendy and beneficial.
Shipping & Delivery
Where do we deliver?
We ship to All Europe from our warehouse in Germany.
When will you process my order?
After placing your order, please allow up to 24-48 hours for us to process and prepare your order for shipping.
What is shipping cost?
Germany:
- Free for orders above €90.00
- €6.99 for orders below €90.00
Croatia, Czechia, Denmark, France, Greece, Hungary, Ireland,
Italy, Luxembourg, Malta, Netherlands, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden:
- Free for orders above €120.00
- €11.99 for orders below €120.00
Finland, Estonia, Latvia, Lithuania:
- €24.99 for all orders.
When Will you receive your order?
You will receive your order within a maximum 4 working days.
How do you ship my order?
We ship all orders safely with Hermes Within Europe.
Can I track my order?
Yes. Once we ship your order out, we send you an email with a tracking number.
Not home. how do I receive orders?
Most of our carriers will leave a note with instructions on how to reschedule a delivery or pick up your package from a nearby location.
Can I change address?
You can if you contact us within 12 hours after placing your order. Once shipped, we may not be able to modify the address.
Therefore, you will have to cancel your order and place a new one.
Return & Refund
Can I return the order?
Yes, You can within 14 days after receiving the order.
- The items are unopened, unused, undamaged.
- The items are in their original packaging.
Do I pay for returning an order?
Yes. Return shipping costs are your responsibility, Unless the return is due to an error on our side.
How do I initiate a return?
To start a return, email us at info@somoue.com with the subject:
Return Request – Order #[Your Order Number]
In your email, please include:
- Order Number (e.g., #12345).
- Item(s) you want to return.
- Reason for return.
- Photos of the item(s).
Once we receive your request, we’ll review it and provide return instructions.
Do you offer return labels?
Yes, for eligible returns, we can provide a prepaid return label. The cost of this label may be deducted from your refund, unless the return is due to our error.
When do I receive my money back?
After we receive and inspect the returned item, please allow up to 3 business days for your refund to your original payment method.
Did you Receive a damage item?
We apologize for any inconvenience. If you receive a damaged item, please contact our customer service immediately. We'll arrange a replacement or a full refund for you.
When will I get my refund?
usually, it takes up to 3 days for the refund to be reflected on your bank account.
If it's been more than 3 business days since your refund was processed and you haven’t received it, please contact your bank or card provider.
Payments & Accounts
How Can I Pay?
We accept various payment methods including credit cards, PayPal, and Apple Pay, ensuring secure and flexible shopping.
Is it safe to use my credit card?
Yes, our website is secured with SSL encryption to protect your personal and payment information.
What about payment information?
No, we do not store your payment information. All transactions are processed securely to ensure your privacy.
What about data sharing?
We do not share your personal data with third parties without your explicit consent, except as required to process your transactions.
How do I create an account?
You can create an account by clicking the 'Sign Up' button on our homepage and entering your details.
Why should I create an account?
Account holders enjoy benefits such as faster checkout, easy order tracking, and access to exclusive offers and updates.
Can I update account details?
Yes, you can update your account details anytime by logging into your account and accessing the 'My Profile' section.
Did you forget your password?
If you forget your password, click on 'Forgot Password?' at the login page, and follow the instructions to reset it.
How can I delete account?
To delete your account, please contact our customer support team who will assist you with the process.
Feedback & Concerns
Can I give you a feedback?
We welcome your feedback! You can leave a review on our product pages or contact us directly via our website.
What if I have a complaint?
Please contact our customer service team with details of your complaint, and we will work diligently to resolve it.
How can I contact the support?
Our knowledgeable customer service team is available to answer any questions you may have about our products.
Can I provide feedback?
We take all feedback seriously, using it to improve our products and services. Feedback is addressed promptly to ensure customer satisfaction.
