Last Updated: 13/07/2025
At Somoue, your skin’s health and happiness are our top priorities. We believe that skincare should be a luxurious, effective, and enjoyable experience, and we want you to feel completely confident in every product you purchase. That’s why we offer our Satisfaction Guarantee—so you can shop with peace of mind.
14-Day Return Policy:
We understand that skincare is a personal journey, and finding the right products takes time. That’s why we offer a 14-day return policy from the day your order is delivered. If a product doesn’t meet your expectations, you can request a return within this period.
Easy Returns Process:
To initiate a return, contact our customer support team at info@somoue.com. We’ll guide you through the process and provide you with a return shipping label. Please note that returned items must be unopened, unused, and in their original packaging to be eligible for a refund.
Exchanges:
If you’d like to try a different product, our team is happy to assist you in finding the right fit for your skincare needs. We’ll make the exchange process seamless so you can enjoy the benefits of the perfect product for your skin.
Refunds:
Once we receive and inspect your returned item, we’ll notify you about the approval of your refund. If approved, refunds will be processed within 3 business days and credited back to your original payment method. Please note that additional time may be required for your bank or credit card provider to process the refund.
Committed to Your Skin’s Well-Being:
At Somoue, we are dedicated to formulating high-quality skincare with carefully selected ingredients that nourish and support healthy, radiant skin. If you ever have questions, concerns, or need guidance on which products suit your skin best, our support team is always here to help at info@somoue.com.
Shop with Confidence:
When you shop at Somoue, you can trust that every product is crafted with care, tested for quality, and designed to enhance your skincare routine. Your satisfaction is our promise.