FAQs

About the Brand

What is Somoue?
Where is Somoue based?
What makes Somoue unique?
Is Somoue eco-friendly brand?
What types of products do we offer?
Do we offer limited edition products?
How often do we release new items?

Payments & Accounts

What payment methods are available?

We accept various payment methods including credit cards, PayPal, and Apple Pay, ensuring secure and flexible shopping.

Is it safe to use my credit card?

Yes, our website is secured with SSL encryption to protect your personal and payment information.

Do we store your payment information?

No, we do not store your payment information. All transactions are processed securely to ensure your privacy.

Do we share data with third parties?

We do not share your personal data with third parties without your explicit consent, except as required to process your transactions.

How do I create an account?

You can create an account by clicking the 'Sign Up' button on our homepage and entering your details.

Why should I create an account?

Account holders enjoy benefits such as faster checkout, easy order tracking, and access to exclusive offers and updates.

Can I update my account details Later?

Yes, you can update your account details anytime by logging into your account and accessing the 'My Profile' section.

What if I forget my account password?

If you forget your password, click on 'Forgot Password?' at the login page, and follow the instructions to reset it.

How can I delete account?

To delete your account, please contact our customer support team who will assist you with the process.

Feedback & Concerns

Can I give you a feedback?

We welcome your feedback! You can leave a review on our product pages or contact us directly via our website.

What if I have a complaint?

Please contact our customer service team with details of your complaint, and we will work diligently to resolve it.

How can I contact the support?

Our knowledgeable customer service team is available to answer any questions you may have about our products.

How we handle negative feedback?

We take all feedback seriously, using it to improve our products and services. Negative feedback is addressed promptly to ensure customer satisfaction.

Further Questions ... Get In Touch